I feel the customer service was not even trying to be helpful just focused on making commission. The second agent suggested the same action but gave me a cheaper price of the year subscription $999+hst. I am already subscribed yet the fact to lie to try to get me to get a data processor? It was not just once I called again to hopefully get a different agent. I feel the customer service agent was just trying to make commission by making me feel as though I need some other subscription. The only issue was the fact Office 365 removed permission to Quickbooks - reason why error message of server not connecting showed up. Let me tell you nothing was wrong with our file. I stated I will get back to them as I need to ask my boss and we ended up speaking to an IT. They estimated me $1849.00 for a YEAR subscription to their data processing to fix this one issue. When I called customer service the person 'acted' as though they were checking my data from QuickBooks and showed me a couple lines that stating errors and told me I would need to back up all my files using QuickBooks data processor as not to 'corrupt' the files.

Quickbooks for mac won't close